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CALL CENTER - CUSTOMER SERVICE
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Take Your Career On A Mission!
Are you looking for a career opportunity that directly impacts the community you live in? How about an opportunity to have a rewarding career working for the premier voluntary health organization that supports people with type 1 & type 2 diabetes?
Our employees like working at the American Diabetes Association because of our opportunities, inclusive environment, work-life balance, benefits and culture. When you join our dedicated team you will experience the gratification of knowing your work impacts the well-being of millions of people, both directly and indirectly, affected by diabetes.
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DESCRIPTION
Cure. Care. Commitment. These are the words we live by here at the American Diabetes Association. Join the Association's National Call Center and be part of making an every day difference in the lives of people with diabetes. Our goal is to provide encouragement, education and support and meet the needs of over 23 million Americans living with diabetes. Our employees promote the mission of the Association by assisting and connecting callers to local resources and providing the latest information on diabetes management.
This position requires individuals to listen actively to constituent concerns and resolve caller needs using online databases. We are looking for excited, nurturing and passionate individuals to join our dedicated team of highly trained professionals.
Minimum experience:
* Experience in a customer service or call center position, handling inbound telephone calls and public contact
* Excellent writing skills
* 1 year of professional work experience
* High school diploma required
* Typing speed minimum of 30 wpm
* Familiarity with CRT/Personal Computer
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REQUIREMENTS
* Must be available to work 11:30am - 8:00pm
* Counseling and/or social work experience preferred
* Customer service knowledge with problem resolution skills
* Ability to handle sensitive calls, occasionally from individuals affected by a debilitating disease
* Tact, courtesy and social sensitivity
* Excellent verbal and written communication skills
* Ability to work under pressure accomplishing multiple tasks simultaneously
* Ability to work independently and as a team player
* Ability to remain in seat for most of the work day with the exception of lunch and breaks
* Ability to follow established departmental policy's and procedures
* Seeking patient & compassionate applicants who will make a commitment to this position
* Bilingual English/Spanish candidates encouraged to apply
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When you join us, you can expect competitive salaries, comprehensive benefit programs, a true focus on work-life balance, training and support from your team leaders, and the latest resources available to ensure that you succeed in meeting your goals and objectives.
An equal opportunity employer.
Cure * Care * Commitment
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